E-Commerce Consumer Compliance Policy

1 Introduction

This E-Commerce Consumer Compliance Policy (“Policy”) is issued by NEOLIFE WELLNESS CENTER (“Company,” “We,” “Us,” or “Our”) for the website neolifeayush.com (“Platform”).

This Policy is intended to establish transparency, legal compliance, consumer protection standards, operational practices, disclosure obligations, and consumer-related rights relating to e-commerce activities conducted through the Platform.

This Policy applies to all Users, customers, buyers, visitors, vendors, service providers, practitioners, and persons accessing or using the Platform for purchasing products, booking consultations, making payments, or availing services.

By accessing or using the Platform, Users acknowledge and agree to this Policy and related terms applicable to the Platform.

2 Legal and Regulatory Framework

The Company endeavors to operate its e-commerce activities in accordance with applicable Indian laws and regulations including but not limited to:

• Consumer Protection Act, 2019.
• Consumer Protection (E-Commerce) Rules, 2020.
• Information Technology Act, 2000.
• Digital Personal Data Protection Act, 2023.
• Legal Metrology Act and related rules where applicable.
• Goods and Services Tax (GST) regulations.
• Applicable AYUSH and wellness-related regulations.
• Information Technology Rules, 2011.
• Applicable electronic commerce and digital transaction regulations.

Nothing contained in this Policy shall limit any legal rights available to consumers under applicable laws.

3 Nature of Platform Services

The Platform may provide or facilitate:

• Sale of Ayurvedic products.
• Herbal and wellness product sales.
• Nutritional and wellness product purchases.
• Ayurvedic consultation booking.
• Video consultation services.
• Appointment scheduling.
• Wellness subscriptions.
• E-commerce transaction processing.
• Delivery coordination through logistics partners.
• Wellness and informational content.

Certain services may involve third-party logistics providers, payment gateways, consultation systems, or technology vendors.

4 Business Disclosure

The Platform is operated by:

NEOLIFE WELLNESS CENTER
A Proprietorship Firm
UDYAM Registration Number: UDYAM-KR-26-0031871
Registered Office Address:
Door No:4-1-38, Dr. Muraleedhara N G-Building,
Udupi-Town, Amalapady Block,
Behind Lions Bhavan Road,
Udupi-City, Udupi District, Karnataka – 576103.
Website: neolifeayush.com
Mobile no: 94814898666
Email: neelavar.murali@gmail.com

5 Product Information Disclosure

The Company endeavors to provide commercially reasonable and accurate information relating to products displayed on the Platform including:

• Product names.
• Product descriptions.
• Ingredients.
• Usage instructions.
• Packaging details.
• Pricing.
• Availability.
• Product images.
• Manufacturer information where applicable.
• Wellness-related information.

However, Users acknowledge and agree that:

• Product images may vary from actual products.
• Packaging changes may occur by manufacturers.
• Certain descriptions may contain generalized wellness information.
• Product availability may change without prior notice.
• Human or technical errors may occasionally occur.

The Company reserves the right to correct inaccuracies, typographical errors, pricing mistakes, or technical discrepancies at any time.

6 Pricing Disclosure

Users acknowledge and agree that:

• Product prices displayed on the Platform are subject to change without prior notice.
• Applicable taxes, shipping charges, handling charges, convenience fees, or statutory levies may apply additionally.
• Promotional pricing may remain valid only for limited durations.
• Certain offers may be subject to separate eligibility criteria and conditions.
• Pricing displayed due to technical or typographical errors may be corrected by the Company.

The Company reserves the right to cancel or refuse orders affected by pricing inaccuracies or operational limitations.

7 Order Acceptance Policy

Placement of an order by a User shall constitute an offer to purchase products or services subject to acceptance by the Company.

The Company reserves the right to:

• Accept or reject orders.
• Cancel suspicious transactions.
• Restrict bulk purchases.
• Refuse fraudulent orders.
• Limit quantities.
• Verify payment or delivery details.
• Request additional verification documentation.

Order confirmation communications shall not necessarily constitute final acceptance where further verification or operational review remains pending.

8 Payment Compliance

Payments on the Platform may be processed through authorized third-party payment gateways and banking systems.

Users acknowledge and agree that:

• Payment processing may be subject to banking and third-party verification systems.
• The Company does not store complete sensitive payment credentials unless required under applicable law or secure processing systems.
• Payment failures, delays, reversals, or technical issues may occur due to banking or network limitations.
• Users remain responsible for lawful usage of payment instruments.
• The Company reserves the right to suspend or cancel transactions suspected of fraud, unauthorized use, money laundering, abuse, or suspicious activity.

9 Shipping and Delivery Compliance

The Company may facilitate delivery through third-party logistics or courier partners.

Users acknowledge and agree that:

• Delivery timelines are estimated timelines only.
• Delays may occur due to weather conditions, courier limitations, strikes, regulatory restrictions, remote-area access issues, or force majeure events.
• Delivery availability may vary depending upon geographic location.
• Risk during transit may exist despite commercially reasonable precautions.
• The Company shall not be liable for delays beyond reasonable operational control.

10 Return, Refund, and Cancellation Compliance

The Platform may provide return, refund, replacement, or cancellation facilities subject to applicable policies.

Users acknowledge and agree that:

• Certain consumable, hygiene-sensitive, medicinal, wellness, or health-related products may not be eligible for return due to legal, regulatory, hygiene, or safety reasons.
• Refund timelines may vary depending upon banking systems and payment providers.
• Refund eligibility may require verification and investigation.
• Cancellation requests may not be accepted after order processing or shipment initiation.
• The Company reserves the right to reject fraudulent, abusive, repetitive, or suspicious refund claims.

11 Consumer Rights Disclosure

Nothing contained in this Policy shall restrict lawful rights available to consumers under applicable Indian consumer protection laws.

Users may raise complaints or grievances relating to:

• Product issues.
• Payment discrepancies.
• Delivery concerns.
• Service dissatisfaction.
• Refund disputes.
• Consultation concerns.
• Technical issues.

Such grievances shall be handled in accordance with the applicable Grievance Redressal Policy of the Platform.

12 Ayurvedic Product Disclosure

The Platform may facilitate sale of Ayurvedic, herbal, wellness, or traditional products.

Users expressly acknowledge and agree that:

• Product effectiveness may vary between individuals.
• No guaranteed cure, treatment success, or medical outcome is promised.
• Wellness information is provided for informational purposes only.
• Users should carefully review labels, dosage instructions, precautions, and warnings before use.
• Users should consult qualified professionals before using products during pregnancy, chronic illness, or existing medical treatment.
• The Company shall not be liable for self-medication consequences, misuse, overdose, allergic reactions, or improper usage.

13 Consultation and Service Disclosure

The Platform may facilitate Ayurvedic consultations and video consultation services.

Users acknowledge and agree that:

• Online consultations may have operational or technical limitations.
• Consultation outcomes may vary depending upon individual conditions.
• Emergency medical situations require immediate offline medical attention.
• The Platform does not guarantee cure, diagnosis accuracy, or specific wellness outcomes.
• Users remain responsible for seeking appropriate emergency healthcare wherever necessary.

14 User Responsibilities

Users agree:

• To provide accurate information.
• To maintain confidentiality of account credentials.
• Not to misuse the Platform.
• Not to engage in fraudulent activities.
• Not to submit false claims or complaints.
• To comply with applicable laws and Platform policies.
• To use products responsibly and lawfully.

Users remain solely responsible for activities conducted through their accounts.

15 Privacy and Data Protection Compliance

The Company may collect, process, retain, and store User information in accordance with applicable laws and the Privacy Policy of the Platform.

Such information may include:

• Contact information.
• Transaction data.
• Consultation records.
• Shipping information.
• Technical and usage information.

The Company implements commercially reasonable safeguards but does not guarantee absolute security of electronic systems.

16 Third-Party Service Providers

The Platform may involve third-party service providers including:

• Payment gateways.
• Courier partners.
• Cloud hosting providers.
• Video consultation providers.
• Analytics services.
• Technology vendors.

The Company does not fully control third-party operational systems and shall not be liable for interruptions, delays, failures, or inaccuracies caused by such providers.

Users interact with third-party systems at their own discretion and risk.

17 Advertising and Marketing Disclosure

Advertisements, testimonials, promotional materials, wellness discussions, product recommendations, reviews, and informational content available on the Platform are intended for informational and promotional purposes.

Such content shall not be interpreted as:

• Guaranteed medical outcomes.
• Scientifically conclusive claims.
• Assured treatment success.
• Universal product effectiveness.

Individual experiences and wellness outcomes may vary significantly.

18 Fraud Prevention and Compliance Monitoring

The Company reserves the unrestricted right to:

• Monitor suspicious transactions.
• Investigate fraud indicators.
• Suspend suspicious accounts.
• Cancel unauthorized transactions.
• Verify user identity.
• Cooperate with legal authorities.
• Restrict abusive usage patterns.

The Company may take actions deemed necessary to protect consumers, operational integrity, and legal compliance.

19 Limitation of Liability

To the maximum extent permitted under applicable law, the Company, its proprietors, affiliates, employees, consultants, logistics partners, practitioners, technology providers, payment partners, and representatives shall not be liable for:

• Indirect losses.
• Consequential damages.
• Delivery delays.
• Technical interruptions.
• Payment failures.
• Product misuse.
• Allergic reactions.
• Consultation dissatisfaction.
• Data loss.
• Third-party service failures.
• Financial losses beyond reasonable control.

Users access and use the Platform entirely at their own discretion and risk.

20 Indemnity

Users agree to indemnify and hold harmless the Company, its proprietors, consultants, affiliates, employees, service providers, and representatives against all claims, liabilities, losses, damages, penalties, and expenses arising from:

• Violation of laws.
• Fraudulent activities.
• Misuse of products or services.
• Incorrect user disclosures.
• Breach of Platform policies.
• Unauthorized activities.

21 Governing Law and Jurisdiction

This E-Commerce Consumer Compliance Policy shall be governed and interpreted in accordance with the laws of India.

Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of competent courts located in Udupi, Karnataka.

22 Modification of Policy

The Company reserves the unrestricted right to amend, revise, modify, replace, update, or withdraw this Policy at any time without prior notice.

Updated versions shall become effective immediately upon publication on the Platform.

Continued use of the Platform shall constitute acceptance of revised versions of this Policy.

23 Contact Information

For consumer compliance-related communication or grievances, Users may contact:

NEOLIFE WELLNESS CENTER
Door No:4-1-38, Dr. Muraleedhara N G-Building,
Udupi-Town, Amalapady Block,
Behind Lions Bhavan Road,
Udupi-City, Udupi District, Karnataka – 576103.
Mobile no: 94814898666
Email: neelavar.murali@gmail.com
Website: neolifeayush.com